If you're having trouble connecting your domain with your website on PythonAnywhere, make sure you have been through our Custom Domains help page. If after that you are still experiencing problems, we've prepared a set of solutions for the most common ones and some background information to help you understand how DNS works.
yourdomain.com is not
This is the cause of about 80% of problems with DNS setup :-)
Technically speaking those two addresses are completely different things -- you
could have one website on one, and a completely different one on the other. You should
set up your website on
www.yourdomain.com and then set up
www.yourdomain.com as a separate step.
The name of your website on the "Web" page inside PythonAnywhere needs to be
an exact match for the address that people use to visit it, so in all but the most
unusual cases it should include the
www. So if right now you just have
yourdomain.com there instead of
www.yourdomain.com, then use the "pencil" icon next
to the name to edit it, add the missing
www., and your site may start working
For more details about
www.yourdomain.com, check out our
separate help page about "naked" domains.
"We were unable to find a CNAME for your domain" -- but the site works!¶
If you see "We were unable to find a CNAME for your domain." message but your website loads normally and appears to be running the code you have configured on PythonAnywhere, it usually mean that your name server provider (usually it happens for Cloudflare using CNAME Flattening) sets redirection in a way that makes us unable to identify a CNAME. It's fine.
But if you're not seeing your website when you visit it, read on...
How to check if your CNAME is properly set up¶
dig is a tool that can be used to talk to the DNS system to get information
about a domain name. We have it installed on PythonAnywhere, so you can run it
from a Bash console.
Here is a sample run for a correctly-configured domain, and its output. We'll explain specific parts of it later.
$ dig www.yourdomain.com ; <<>> DiG 9.10.3-P4-Ubuntu <<>> www.yourdomain.com ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 38590 ;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1 ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 4096 ;; QUESTION SECTION: ;www.yourdomain.com. IN A ;; ANSWER SECTION: www.yourdomain.com. 60 IN CNAME webapp-12345.pythonanywhere.com. webapp-12345.pythonanywhere.com. 60 IN A 188.8.131.52 ;; Query time: 25 msec ;; SERVER: 127.0.0.1#53(127.0.0.1) ;; WHEN: Thu Jun 13 16:46:46 UTC 2019 ;; MSG SIZE rcvd: 113
The most important part of this is the piece labeled "ANSWER SECTION". This shows how the DNS system is handling your domain.
www.yourdomain.com is a
correctly configured CNAME, it points to
first line of the section). The second line shows what IP address that
ultimately resolves to.
Another important part of the "ANSWER SECTION" is the number before the IN in the first line. It is the TTL (or Time-to-Live) of the DNS record. Every DNS record has a TTL and that determines how long a machine will cache a result for in seconds. In the example above it would take at least 1 minute for a change to become visible. A TTL of 3600 would take at least an hour, and so on. So if the number there is high, and you've only waited a few minutes for the DNS changes to take effect, you may need to wait longer.
If there is no "ANSWER SECTION", it means that the website address does not exist in the
DNS system -- generally that means that you haven't set up the CNAME correctly.
The most common cause of this is that the "name" of the CNAME record is wrong.
Some registrars require that you enter
for the "name" of the CNAME; other registrars only want
www. If you enter
the settings for a registrar that only wants
www, then they will interpret it as a CNAME
www.yourdomain.com.yourdomain.com, which obviously won't work. You can check if
this has happened by running
dig www.yourdomain.com.yourdomain.com -- if that comes
back with a correct CNAME setup like the one above, then edit your CNAME record on
your registrar's site, so that the name is just
If there is an "ANSWER SECTION", you might find that instead of having a CNAME it has something like this:
www.yourdomain.com. 275 IN A 184.108.40.206
-- the important bit being that it says "A" where the previous example had "CNAME",
followed by some numbers instead of
If this happens, it's because there's an A record rather than a CNAME set up for
your domain. Check your DNS setup on your registrar's page -- a common cause of
this kind of thing is if you have set up the CNAME correctly for
www.yourdomain.com, but your registrar had
previously set up an A record for the same address -- the A record overrides
the CNAME. Be careful before changing anything here -- if you have an A record
that is not for
www.yourdomain.com, it's probably OK. But if there is one for
that host name, then you should delete it, wait for the change to propagate,
and see if that fixes it.
How DNS works¶
We have also a a separate help page that describes a little about how DNS works. It's a great place to start if you're confused and don't understand what's really going on with your custom domain.
Still having trouble?¶
If after puzzling through
dig output and trying various things, you still
can't get it to work, then you can
contact us -- please attach a screenshot
of how you've set up the DNS configuration on your domain registrar's site, as
that will help us to tell you what needs to be changed.